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Samsung Launches New Remote-Troubleshooting, Security Apps

Samsung Launches New Remote-Troubleshooting, Security Apps : Samsung Launches New Remote-Troubleshooting, Security Apps
Samsung Launches New Remote Troubleshooting Security Applications, By Kathleen Wirth & middot May 30, 2017 Samsung Printing Solutions, which will become part of HP Inc. later this year, today expanded its collection of applications Smart Printing App Center with two new applications, RemoteView and SmartSecurity Manager. Samsung says the new applications will help improve the Samsung SmartUX printer and copier / MFP troubleshooting, as well as enhance its security. Maximize uptime with RemoteView The new RemoteView application is a cloud-based application for IT administrators and customer service providers that enables service engineers to provide the Samsung MFP printer and care remotely without having to get in The offices where printers and MFPs are installed. RemoteView connects and controls Samsung SmartUX printers and MFPs remotely from a PC or any web-based platform. From your web-based device (PC, tablet, smartphone, etc.), IT administrators and service providers can provide live troubleshooting assistance to these Smart UX and MFP printers by diagnosing and solving problems on time real. Samsung says it created the RemoteView application (a shopping application) for its RemoteCall application, which also allows Samsung engineers to provide remote access and real-time service support. However, he says there are two main differences between RemoteCall and RemoteView. First, RemoteCall works only on PCs, but instead developed RemoteView for use with all Web-based platforms, including mobile devices such as smartphones and tablets. This says it allows you to add new advanced features, including live display functionality for multiple devices and group settings, options that says managing the Samsung printer / MFP fleet is easier for IT administrators and the Customer service center staff. Second, RemoteView does not require service engineers to write one-time passwords (OTPs) each time a user contacts them for support. Instead, IT administrators can choose to allow engineers access to their MFPs at any time. This is said to provide improved (and more frequent) maintenance options. Other features include: Screen Sharing and Remote Control: IT administrators can remotely connect to and view and control SmartUX printers and MFPs in real-time. Retrieve SmartUX MFP information (PC to SmartUX MFP). View the SmartUX MFPs system

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